Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via email at freeyourlenz@gmail.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Digital Products Refund Policy
Digital products are generally non-refundable once delivered or accessed. If you experience a technical issue, defective file, or inability to access your purchase, please contact freeyourlenz@gmail.com for assistance. Applicable consumer rights remain unaffected.
Made-To-Order Refund Policy
All made-to-order purchases are non-cancellable and non-refundable.
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. Please report any damaged, defective, or incorrectly produced items within 30 days of delivery.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via email at freeyourlenz@gmail.com.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Fourthwall serves as the merchant of record for eligible orders processed through its platform. For product concerns, please contact FreeYourLenz at freeyourlenz@gmail.com. We will coordinate with Fourthwall as appropriate to resolve fulfillment and quality issues.